The digital revolution is creating a new generation of internet-savvy consumers who expect more sophisticated and varied entertainment options. Some in the hotel industry view that as a threat, but I see it as an opportunity.
Here, I share my thoughts on technology developments, consequent changes in user behaviour and ways in which hoteliers can benefit.
Please feel free to leave your comments – whether good, bad or indifferent – and I will do my best to respond in a timely fashion.
Marc Budie